The Essential IT PM Course: IT Service Management Projects

Supporting transformations and need a head start to ensure Project Success? This foundational ITSM course is the perfect fit for you.

Module 1: Introduction to IT Service Management (ITSM)
Module 2: IT Service Strategy
Module 3: Service Design and Transition
Module 4: Service Operations
Module 5: Continual Service Improvement (CSI)
Module 6: IT Service Management Tools and Technologies
Module 7: Agile Practices in ITSM
Module 8: Project Planning and Execution

Module 9: Stakeholder Management and Communication
Module 10: Quality Management in ITSM Projects
Module 11: Project Monitoring and Control
Module 12: Project Closure and Lessons Learned
Module 13: Emerging Trends in IT Service Management
Recap of key concepts and skills covered
Final Q&A session
Next steps for further learning and certification

Level: Beginner to Intermediate

Duration: 4 hrs